What installers ask

STAQS supplies businesses only: installation companies, consultants, housing associations and other professionals in the energy transition. Applications are made with a Chamber of Commerce number and a business email address. Consumers cannot order.

Within one working day. After you apply there is an introductory conversation about your company, your customers and what you need. There are no obligations attached.

There is no fee for the partner programme. You pay for what you buy, at the pricing agreed for your account.

Net prices are agreed per partner and do not belong on a public page. Once you log in you see your own pricing, including volume tiers where they apply. Public pages carry specifications, compatibility and availability, not amounts.

Stock is shown as a band: in stock, limited, or on request. An exact figure shifts between the moment you look and the moment you order, which causes disputes. The real figure is checked when an order is placed.

Approved partners order on account, within the credit room set for the account. Your limit, outstanding balance and available room are visible in the portal. iDEAL is being added as an alternative.

Yes, at the distribution location at Roelofshoeveweg 15 in Duiven. The office in 's-Hertogenbosch is by appointment only and is not a collection point.

In the portal, once you are logged in: your orders with their status, your invoices with payment status, and your outstanding balance.

Through the portal, or by email to info@staqs.nl with the order number, the serial number and a description of the problem. Do not send anything back before a return is confirmed: a shipment without confirmation cannot be processed.

The manufacturer's warranty from the supplier in question. The term and conditions differ per brand and per product, and are on the product page or in the manufacturer's documentation. Warranty is handled by serial number.

By arrangement, provided the item is unused and in its original, undamaged packaging. Specially ordered items and bespoke systems are not taken back. Because STAQS supplies businesses, the fourteen-day consumer right of withdrawal does not apply here.

The first step is with EcoFlow, with the PowerOcean ecosystem for home batteries and energy management. The portfolio is being extended through 2026 with solar, charging and commercial storage.

Yes. Every 800V battery has a built-in DC-DC converter and works independently, so a customer can start with one unit and extend later without redoing the first installation. The stackable design keeps scaling simple.

Rated IP65, the EcoFlow PowerOcean installs indoors or outdoors. It is weatherproof and heats itself against frost; according to the product documentation it keeps working down to -20°C.